The Recruitment Alternative
recruitment of:
Customer Service Manager. $75K OTE
- Newly created role
- Growing successful Telco
- North location. Close to transport
Our client is a specialist provider of call tracking, toll-free, fixed line, mobile and broadband solutions that help businesses monitor and optimise performance. They currently employ over 120 staff throughout Australia & New Zealand and have more than 2,700 customers that range from small and medium-sized businesses to government organisations and multinational corporations. They have been successfully delivering solutions to businesses for more than 15 years.
This is the ideal customer service role. You will be providing exceptional customer service to clients including problem solving technical enquires. You will have an understanding of Telco Networks and demonstrated experience in working through client issues and managing these relationships.
Your duties will include:
- Responsible for customer service operations
- Providing phone based customer service to large clients (top 100)
- Be able to understand basic technical problems customers receive and then communicate those problems to the technicians
- Make improvements in the customer service operation
- Staff Management (up to 3 staff)
- On-site client visitations
To be considered for this role you will have:
- A minimum of two years experience as a customer service manager in a telco environment
- An understanding of telco issues
- Ability to manage customer relationships and understand & resolve any issues
- Excellent communication and interpersonal skills
- Previous staff management experience
