The Recruitment Alternative
Recruitment for-
Operations Manager
Our client is one of Australia’s largest providers of retirement villages. Committed to providing accommodation, facilities and services that enable residents to enjoy their retirement they offer an extensive range of retirement property options across Australia from which to choose. Each one of their villages is immaculately presented and maintained and delivers a range of lifestyle options to all residents. They have an enviable reputation in the industry and are looking forward to continued growth.
This role represents a great opportunity for an experienced general manager or operations manager to join a long established, well recognised and growing provider in an industry that is generally feted as one destined for significant growth given Australia’s ageing population. You will be joining a professional team working in a cooperative and supportive culture where your actions will make a difference.
Reporting to the State Manager you will be responsible for the successful operation of 13 retirement villages in the Melbourne metropolitan area. As well as having up to 15 direct reports (including the village managers) you will be liaising with head office staff and ensuring compliance to all relevant legislation and the promulgation of all new policies and guidelines. In short, you will be responsible for the professional management of “your patch”.
As well as the above your primary duties will include:
- Develop, manager and review budgets for the allocated villages
- Work with the assistant operation manager to manage the accreditation process for villages
- Develop manage and implement a standard Workplace Health and Safety manual
- Work with the Building Asset Manager to develop and implement a schedule of maintenance in each village
- Attend the Owners Corporation meetings as required
- Recruit Village managers
- Manage a number of contractual obligation including the legislative requirements
To be considered for this role:
- A minimum of 2 year experience as a general manager or operations manager in a service based industry
- Demonstrated experience with implementing legislative compliance requirements
- Excellent people management skills
- Excellent customer service skills including demonstrated experience in negotiating complex matters with clients in a non-aggressive way
- High level of administration experience
- Excellent interpersonal skills
- Whilst not essential previous operational management experience in the retirement village industry will be viewed favourably.
