Customer Service / Inbound Calls
· Inner West location, close to major train station
· Full-time permanent role, immediate start
· National head office, opportunities for career advancement
· Lots of variety, friendly and fast paced office
Our client is a respected supplier of high quality poultry based fresh products, value added, flavoured, and fully cooked meals and meal components to the hospitality, food service and retail market segments in Australia. They supply customers throughout Australia with superior quality products and a service recognised as second to none. They have office locations in Sydney, Brisbane, Townsville, Melbourne and Adelaide, which reflect the director's insistence on having the highest quality operations covering the major population centres in Australia.
This role represents a wonderful opportunity for an energetic customer service person. You will enjoy job variety, autonomy and lots of support. You will be part of the team taking orders from clients over the phone and entering these details online. You will make some outbound calls and have the opportunity to gain experience in account collections.
Please note this role involves working on one Saturday morning per month.
Your primary duties will include:
· Taking phone and email orders from clients and assisting them with all their issues – this will take up approximately 90% of your time.
· Entering client order details with a high degree of accuracy
· Keeping records of customer interactions and transactions
To be considered for this role you will:
· Have a minimum of 2 years customer service experience
· Be willing to learn and grow in the role
· Have excellent verbal and written communication skills
· Have a stable job history with good references
· Enjoy helping people over the phone
· Have basic computer skills including MS Word, Excel and Outlook
