Account Manager
- Lower North Shore location
- Account Management experience essential
- Build & maintain client relationships
- Full-time role, immediate start available
- Generous base + super + commission
Our client is aspecialist provider of toll-free, fixed line, mobile and broadband solutions to small and medium businesses. They currently employ over 120 staff throughout Australia & New Zealand. They are in a growth phase, with several internal opportunities available for good performers to develop and progress their career.
They wish to appoint a Portfolio Sales / Account Manager on a full-time basis to be responsible for account management including up selling to existing clients. This role is phone based, well supported and together with building client relationships, incorporates sales and portfolio planning and growth strategies. The successful candidate will have a natural ability to engage with existing customers and understand how small businesses work.
Key responsibilities will include:
- Building client relationships to gain an understanding of client businesses and work collaboratively with stakeholders to identify sales opportunities and provide solutions
- Account managing, retaining and growing the revenue performance of a portfolio of business customers
- Providing outstanding customer service and resolving customer disputes by utilising good business judgement
To be successful for this role you must:
- A minimum of 3 years experience as an account manager
- An ability to understand the commercial drivers of small to medium businesses.
- Be commercially astute with strong negotiation skills
- Have the ability to solution sell to achieve successful outcomes
- Have B2B account management experience
- Have a proven ability to manage a portfolio and to exceed business targets
An understanding of the telecommunications industry is desirable but not essential.
