IT Administrator / Engineer
Our growing client represents the leading edge in outsourced management of IT services. They provide support services ranging from one-time projects to the complete management of the tools and technology required to keep company’s IT infrastructure running smoothly and cost effectively. Offering best of breed solutions including superior SLAs they consistently ensure the highest levels of service for their customers.
This role represents a wonderful opportunity to join a well established and rapidly expanding I.T. services company offering genuine career advancement and a great working culture. You will be working on multiple client sites as well as assisting clients remotely. You will need both a car and driver’s license.
Responsibilities In:
- Provide IT support to end users via the corporate Helpdesk
- Second level support and call resolution in line with established procedures and standards including
- Troubleshooting hardware faults, software faults, connection or network issues and escalation
- Troubleshooting of printers and peripheral devices, Citrix issues, File restores, Email support and troubleshooting, including management of Spam and Gateway issues, Internet support and troubleshooting
- Responsible for desktop environment including machine hardware, software versions, imaging processes, naming conventions, peripheral devices etc
- Building of desktop images including full ownership of the standard operating environment, creation of images, testing, documentation etc
Essential Skills:
- Minimum 3 years experience within a desktop support in an enterprise environment.
- Must have excellent verbal and written communication skills
- Experience in hardware and software troubleshooting and rectification, applications support, in-depth knowledge of the Microsoft desktop product range (Windows XP, MS Office and MS Outlook)
- Experience in the use of Microsoft Active Directory and Citrix in an enterprise environment.
- Experience in troubleshooting server and Microsoft network related issues at a senior level.
- A capacity to manage several jobs simultaneously and meet tight deadlines in a high pressure environment.
- Must have Driving Licence and car.
