CP10753.1-3903121

  • Full-time position offering an immediate start
  • Small friendly team, professional working environment
  • Long-term career opportunity – low staff turnover rate
  • Located South East of Melbourne

  
About the Employer
Our client is a small family-owned business that has been providing dedicated care to their patients for over 30 years. They’re committed to total hearing and communication management. This includes every facet of communication – from hearing therapy and speech pathology; to diagnostics, hearing aid technology and tinnitus treatment.
  
About the Role:
They are seeking a dynamic, energetic and tenacious receptionist who can effectively multi-task. You will be manning the front desk, greeting patients and their families; while answering phone calls and scheduling appointments. The role requires a mature approach and a high standard of communication and administration work.
  
Duties:

  • Meeting and greeting patients – families and children
  • Answering incoming calls 
  • Scheduling and confirming appointments and meetings
  • General administration support to clinicians
  • Data entry of patient information and correspondence
  • General office administration duties

  Skills and Experience:

  • Strong attention to detail, whilst prioritising and working to deadlines in a fast paced, pressured environment.
  • Maintain polite and professional communication via phone, email and mail.
  • Medium computer skills with accurate typing and data entry ability.
  • “Can-Do” customer focused attitude.
  • Ability to work autonomously as well as part of a team.

If you are exceptionally organised, love a challenge and want added variety then this could be the role for you! 
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: CP10753.1

CP10758/2-3896696

  • Based East of Melbourne’s CBD
  • Great Salary package | employee benefits | work culture
  • Stable and supportive business with long-term employment outlook

  
About the Employer
Boasting over 30 years’ experience, this fantastic family owned and operated group of businesses has grown to be one of the leading golf wholesale companies in Australia. Their formidable reputation is built on experience, innovation and quality of design. As a trusted and innovative business, they deliver exceptional state of the art products and fantastic service all around the world.

About the Role:
Providing the first point of contact for their business. You will welcome and assist customers and greet guests who visit the business, as well as coordinate front desk activities, including the distribution of correspondence and the redirection of phone calls. Additionally, you will take service centre bookings, ensure the timely dispatch of orders and offer administrative support across the business.

Duties:

  • Greeting and serving customers, managing and directing incoming calls
  • Providing exceptional customer service; in person, over the phone and via live chat conversations
  • Coordinating inwards and outwards freight arrangements and managing deliveries
  • Taking Service Centre bookings and reconciling Eftpos transactions
  • Organising payments from customer and following up any problems
  • Creating con notes for parcel collection and Eparcel
  • Invoicing orders that are being dispatched, including Australia Post
  • Reconciling invoices from Star Track and filing paperwork
  • Entering Australia Post statements
  • Sales support and End of month responsibilities

  
Skills and Experience:

  • Demonstrated experience working in a fast paced reception environment
  • Highly proficient computer literacy and in particular the Microsoft Office Suite
  • Ability to multi-task, manage your time effectively and prioritise tasks
  • Demonstrated experience providing administrative support for various business units
  • Exceptional written and verbal communication skills
  • Excellent customer service skills
  • Strong problem solving skills and the ability to be resourceful and proactive when issues arise
  • Independent working skills as well as being a team player

Please note that only candidates residing in Australia and with full working rights will be considered.
  
Job ID: CP10758/2