CG10906/1.0-3910775

  • Fun and flexible working arrangements 
  • Permanent opportunity and career development
  • Embrace and grow a new position within the company  

About the Employer
Our client is a national leader in payroll training and consulting which supports small to large payroll teams and consultants nationwide. Their mission is to help the payroll industry get things right and make a tangible contribution to employers.
  
About the Role:
Ultimately this position is the key to keeping the company connected to their members with regular phone contact to evaluate the member’s position and assess if any further help is required. This role includes a high level of customer service, proactive thinking and requires strong communication and organisation skills. In addition, the company runs payroll conferences, training and events and this individual will be a part of the team who organise these events.

Benefits:  

  • Curious and innovative smart company 
  • Fun and flexible working arrangements 
  • Opportunity for Career Progression 
  • Small company working with a variety of large and small Australian employers 

Duties:

  • Connecting and communicating with members  
  • Outbound soft sales  
  • Receiving inbound sales queries  
  • Maintenance of records using the company’s CRM database effectively and accurately 
  • Establishing effective working relationships with multiple teams 
  • Event coordination – payroll conferences, training and events 

Skills and Experience: 

  • Excellent Customer service skills  
  • Call centre experience would be a bonus 
  • Be a proactive, forward thinker  
  • Strong communication skills and excellent phone manner  
  • Must be computer literate and CRM knowledge would be a bonus   

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
CG10906/1.0

NC10858/1.0-3905691

  • Largest Australian owned Electronic Component Distributor with offices throughout Australia and Overseas
  • Convenient Sydney Office
  • Customer Service/Internal Sales role offering service across Australia

About the Employer
Our client is an Australian-owned technology company with offices throughout Australia and overseas. They are the largest Australian owned Electronic Component Distributor with offices throughout Australia, USA, UK, New Zealand and Asia.  An exciting opportunity exists within their Sydney office for an experienced and proactive Customer Service Officer to service their customers across Australia.
  
About the Role
This role will see you providing customer service to customers across Australia. This role will collaborate effectively with, and leverage, other key Business Teams including Sales, Engineering, Innovations Team, Product Team, Procurement Team, Operations Team, Warehousing, Company Leadership Team, Suppliers and Partners.
  
Benefits:

  • Positive and Good Team Environment
  • Successful Family Owned & Operated
  • Relaxed Friendly Working Environment
  • Convenient Location Close to Public Transport or Street Parking

Duties:

  • Preparation and management of Sales Orders/Order amendments using ERP system
  • Promptly responding to customer enquiries by phone and/or email
  • Supporting Field Sales Engineers with the queries from their customers – order status, quotations, availability of product
  • Manage and maintain Software Subscription Renewal process
  • Follow-up of back orders with suppliers and ensuring the business meets customer expectations
  • Liaise with overseas suppliers for stock availability
  • Use and update the Business CRM tool and ERP system
  • Communicate – both in writing and verbally – positively, professionally and constructively
  • Always conduct yourself in an ethical manner and in compliance with the Company policy

Skills and Experience:

  • Minimum 2 years’ previous experience in a customer service role
  • Proficiency in MS Office and experience using CRM and ERP systems
  • Excellent communication skills
  • Ability to multitask and work in a team environment
  • High attention to detail
  • Must be a team player and have a passion for customer service

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: NC10858/1.0

10860-3908505

  • Minto Location
  • Flexible workplace culture
  • Work within a growing company

  
An opportunity for an extraordinary customer service person who wants to help grow our client base
  
About the Employer
Supplier of industrial cooking equipment and services nationwide
  
About the Role
You will be responsible creating a database of potential clients to market to, book the sales technicians for a meet and send marketing documents.
Their purpose is to provide a customer service system that is increasing with potential clients, to assist the sales departments to further grow.
Please note, we can facilitate full time or part time working arrangements for the right candidate.

Benefits:

  • Flexible work options
  • No travel required
  • On the job training
  • Training and Development Opportunities

  
Duties:

  • Strong commitment to providing outstanding customer service and sales
  • Client database management
  • Processing and administration of clients
  • Coordinates booking of sales meetings
  • Cold calling and industry hunting

  
Skills and Experience:

  • Can demonstrate strong customer service experience
  • Have the ability to work autonomously
  • The ability to communicate clearly and effectively, both verbally and written
  • Enthusiastic personality with a desire to help people
  • Someone who is wanting to be part of a growing business for many years to come

  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
CR10860/1.0

CR3400/1.0-3907776

  • Upper North Shore location
  • Flexible workplace culture
  • Work with a qualified professional team of specialists

  
An opportunity for a new team member to help us look after our clients in a friendly, dynamic and professional environment.
  
About the Employer
Small financial services company based on Sydney’s Upper North Shore
  
About the Role
You will be responsible for maintaining and growing relationships with clients whilst enjoying interaction with other areas of the business, the key elements of the roles are provision of quality high end advisor support and client services, implementation, and administration.
Their purpose is to provide their clients with prime outcomes in areas such as mortgage broking, superannuation, accounting, tax advice and retirement planning and achieve their financial planning dreams.
Please note, we can facilitate full time or part time working arrangements for the right candidate.

Benefits:

  • Flexible work options
  • No travel required

Duties:

  • Client database management
  • Processing and administration of applicants
  • Accurate production of all client portfolio review documentation and reports
  • Coordinates booking of client meetings
  • Liaising with the accounting division on behalf of clients
  • Act as the key liaison for the Financial Adviser within our professional services model, and with our internal and external stakeholders  

Skills and Experience:

  • A proven track record of being extremely organised and being able to effectively prioritise tasks and responsibilities
  • Proactive thinking and requires strong communication and organisation skills
  • Professional communication skills & interpersonal capabilities
  • The ability to communicate clearly and effectively, both verbally and written.
  • Enthusiastic personality with a desire to help people
  • Someone who is wanting to be part of a growing business for many years to come  

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
CR3400/1.0

JS10326/3.0-3899719

  • Close Knit team
  • Flexible Working Options
  • No Weekends
  • Substantial Growth business with multi-sites
  • Build Customer Connection

About the Employer
Our client is a leading manufacturer and global distributor of drinking water systems designed for offices, factories, hospitals, hotels, schools, restaurants and other workplaces. Established in the early 1990’s this company has an enviable reputation in the industry for using years of knowledge, innovation and experience to deliver purified, great-tasting water in the safest and most sustainable way.
  
About the Role:
As a Priority Client Coordinator you will join a small close-knit team to provide tailored and exceptional customer service to a high priority client base.  The successful candidate will demonstrate strong internal standard of excellence in strengthening customer relationships and drive satisfaction. You will achieve this by processing in a timely and accurate manner requests received via online portals, phone and email.  You will enjoy the comradery and team spirit that comes with being part of a close knit small team.
  
Benefits:

  • Future Career in Sales or Technical
  • Relaxed and Supportive Team Culture
  • Permanent full-time position
  • Innovative and market leading products

Duties:

  • Manage and coordinating the resolution of high priority customer request through phone, email, and online website/portal instigated enquiries.
  • Educating customers on service offerings, billing, product values and benefits
  • Process Priority Care quotes and sent to the customer by the following business day
  • Monitor work order process to keep customer informed of status of job
  • Obtain approval of additional costs, such as parts, labour, replacement units
  • Procure information and materials needed by Service Agents or Service Technician to complete work order.
  • Build collaborative relationships with customers, service agents, technicians and colleagues  

Skills and Experience:

  • Proven customer service background, handling customer queries, including complaint handling
  • Meticulous attention to detail
  • Computer literate, good data entry skills and ability to learn new Software and Systems
  • Excellent time management skills and commitment to meeting critical deadlines
  • Aptitude for working autonomously with trust and diligence
  • Strong team player with a down to earth personality    

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: JS10326/3.0

MAS10795/2.0-3897506

  
  

  • Training provided
  • Work within a friendly close-knit team
  • Attractive remuneration package + Bonus
  • Fantastic Team Culture with strong core values: growth, support, innovation

  
About the Employer
Our client makes a positive impact on almost 100,000 people every year in Oceania by enhancing their feeling of safety, security, and comfortableness within their homes and businesses.

They have been within the Automation business for over 30 years. They are worldwide specialists in supply & installation of Home, Building and Urban Access Automation.
  
About the Role:
Reporting directly to the Technical & Operations Manager, this role is responsible for supporting the technical manager and providing technical support / repair to customers via phone, face to face and site visits. The successful candidate must be technically minded as this role provides high level of technical support and repairs.
  
Benefits:

  • Be part of a team that is passionate about the Automation business
  • Being part of a team made of highly talented people
  • Chances to have a strong positive impact on hundreds of installers and hundreds of thousands of people
  • Growth opportunities
  • Ongoing training and support

  
Duties:

  • Providing guidance, technical support, and training to customers
  • Provide excellent customer service to customers via telephone, face to face and on-site visits if required
  • Providing technical support and training both on the telephone and at the office to employees
  • Carry out repairs and upgrades to the product range
  • General office and warehouse duties

  
  
Skills and Experience:

  • Exceptional customer service skills
  • Be technically minded being able to provide technical support and motor repairs
  • Experience within the automation / security industry will be an advantage
  • Be a quick learner, training and support will be provided
  • High level of organisational and problem-solving skills

  
  
  
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: MAS10795/2.0
 

JS10326/8.0-3896724

  • Immediate start
  • Monday to Friday– no weekends!
  • Base salary + Super

About the Employer
Our client is a leading manufacturer and global distributor of drinking water systems designed for offices, factories, hospitals, hotels, schools, restaurants and other workplaces. Established in the early 1990’s this company has an enviable reputation in the industry for using years of knowledge, innovation and experience to deliver purified, great-tasting water in the safest and most sustainable way.
  
About the Role:
As the first point of contact for their clients you will provide day-to-day customer service in a positive and friendly manner, and with a sense of urgency.  The role involves multitasking to fulfil client expectations and deliver a high quality service. The ideal candidate will possess excellent written and verbal communication, a “can do” attitude and loads of initiative. On-going training and coaching is given to help you succeed in this role.
  
Benefits:

  • Future Career in Sales or Technical
  • Relaxed and Supportive Team Culture
  • Training provided

Duties:

  • Action incoming service calls and bookings from customers
  • Manage incoming service requests received via email/website submissions
  • Providing first level technical/product troubleshooting support (full training provided!)
  • Managing and responding to escalated customer enquiries
  • Allocating and scheduling of service calls to ensure timely attendance by a technician
  • Coordinate and schedule warranty claims
  • Handling/answering billing enquiries
  • Database maintenance

Skills and Experience:

  • Previous experience within a fast-paced customer service role
  • A strong team player with a “can do” attitude
  • High attention to detail with the ability to meet critical deadlines
  • Experience in the use of computer systems 
  • Strong planning and organisational skills
  • Excellent communication skills, both written and verbal
  • A commitment to best practice and continuous improvement

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: JS10326/8.0