MASCSSP01-3752662

  

  • Fulltime work – no weekends
  • Work within a supportive team environment
  • Growing team
  • Secure onsite parking

  
About the Employer
Established in 2003 and with over 50 years’ worth of automotive industry knowledge our client is one of Australia’s fastest growing aftermarket 4WD brands with a strong online presence and quality made Australian products. Based in South East of Melbourne they have an excellent working culture and are rapidly expanding.
  
About the Role:
Due to expansion and growth of the business our client is seeking an experienced Customer Service guru who will be responsible of answering all incoming calls and resolve problems by clarifying issues, investigating and coming up with solutions. The successful candidate will be passionate about customer service and have a desire to grow, learn and comfortable being challenged.
  
Benefits:

  • Working with a friendly, family owned business who supports their employees
  • Onsite secure parking
  • Monday to Friday full time hours with no weekends

  
Duties:

  • Resolves problems by clarifying issues, investigating, and coming up with solutions
  • Escalating unresolved problems
  • Answering any incoming calls
  • Meeting KPIs as set out by the business
  • Maintaining a minimum standard on calls, which will be monitored
  • Responding to all customer feedback via eBay and social media, providing a weekly business update on feedback trends
  • Identifying issues and resolving with little impact to the customer
  • Assist in overflow calls for the Sales Team
  • General administration tasks
  • Other ad-hoc duties as required

  
Skills and Experience:

  • Previous experience working in a Phone Support environment
  • Excellent telephone manner
  • Social media and eBay savvy
  • Excellent numeracy and literacy skills
  • Attention to detail
  • Problem solving and decision-making skills
  • Excellent written and verbal communication skills
  • Proficient in the use of Microsoft Office

  
Please forward your cover letter and resume in WORD format.
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: MASCSSP1

MASCRM01-3748121

  • Join a business who is going through an exciting growth phase
  • Their core values are built around providing the highest level of customer service and customer satisfaction
  • A newly created role
  • Competitive salary on offer

  
About the Employer
With over 10 years of operation, our client is a specialist in manufacturing high quality, practical bathroom, kitchen and laundry products and accessories. They are committed to fostering long term relationships with their clients and their number one priority is to continue to provide the highest quality product as well as customer satisfaction / service.
  
About the Role:
Seeking a Customer Service Representative who will be responsible for supporting the national-wide sales infrastructure including handling all sales and customer service inquiries. Must have strong communication skills and have previous experience working within a similar role.
  
Benefits:

  • Dedicated and motivated team environment
  • Newly created role
  • Join a business who is going through an exciting growth phase

  
Duties:

  • Providing a first class reception service, greeting visitors and promptly handling incoming phone calls
  • Responsible for answering telephone and email queries. Directing non-sales related enquiries to the appropriate person or department
  • Showroom sales and customer service
  • Coordinate showroom sales and consultancy
  • Entering online sales, finalising payment, and coordinating dispatch for all sales via phone, email, and web portals
  • Handling sales and customer service inquiries (specification drawings, images, and assistance with direct end-user enquiries)
  • After sales customer service and complaints resolution
  • Support field sales team with assistance to coordinate and service all order-processing enquiries (providing product information, pricing, preparing and issuing of quotes, order confirmations and invoices) on the phone and in person
  • Showroom maintenance, dusting when required and ensuring pristine presentation
  • Managing website, product listing accuracy and product catalogues
  • Administration such as data entry, compiling reports, quotations, orders, and other databases.
  • General administrative duties as required

Additional Duties and Responsibilities:

  • Assistance to Sales and Marketing Manager as required
  • Assistance to the Operations Manager as required

  
Skills and Experience:

  • Minimum 3 years’ experience in a customer service and administration role, preferable within the relevant industries although not imperative
  • Confident sales and customer service skills with the ability to relate to all customer types
  • Be capable of effectively organising your time and managing competing priorities with a very high degree of task ownership
  • Proven previous experience in an autonomous support-based role within a fast-paced environment
  • Excellent phone, email, and general communication skills
  • High level of responsiveness to internal and external enquiries
  • High level of organisational and problem-solving skills
  • Ability to work well under pressure
  • Excellent attention to detail
  • Ability to learn quickly
  • Friendly, people-orientated personality who works well within a tight knit team
  • Proactive and enthusiastic
  • Intermediate to advanced skills in general MS Office (Word, Excel, Outlook, and PowerPoint) & database applications

  
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
MASCSM01

RJIS02-3747382

  •  Be part of a fast-paced, fun and vibrant team
  • Full training and support provided
  • Be rewarded for your hard work with incentives + bonuses

About the Employer
Our client has been rapidly growing since its establishment in 2002.  They are the leading distributors of packaging material, warehouse consumables and safety suppliers with their office and warehouse facilities located in New South Wales and Victoria.
  
About the Role:
Our client is seeking an experienced individual to join their internal sales team in their Victorian office.  This role is vital to the success of our client’s business responsible for handling inbound calls, answering customer enquiries and processing sales orders.  The successful candidate will also provide support to an account manager by making outbound calls to manage a portfolio of current customers and calling potential clients. 
  
Benefits:

  • Role variety
  • Incentives + Bonuses for exceeding KPIs
  • Full training and support provided
  • Parking onsite

Duties:

  • Handle high volume inbound calls and email enquiries
  • Process sales orders for dispatch
  • Prepare, email and follow up quotations
  • Assist account managers with management of established customer base
  • Make outbound calls to potential new clients to generate appointments for account managers

Skills and Experience:

  • Solid customer service background
  • Previous telemarketing experience in both inbound and outbound calls
  • Previous experience processing sales orders and/or scheduling appointments (preferable but not essential)
  • Proven ability to achieve set KPIs preferably in a fast-paced call centre environment

  
  
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
RJIS02
 

RJIS01-3743642

  •  Be part of a fast-paced, fun and vibrant team
  • Full training and support provided
  • Be rewarded for your hard work with incentives + bonuses

About the Employer
Our client has been rapidly growing since its establishment in 2002.  They are the leading distributors of packaging material, warehouse consumables and safety suppliers with their office and warehouse facilities located in New South Wales and Victoria.
  
About the Role:
Our client is seeking an experienced individual to join their internal sales team in their Victorian office.  This role is vital to the success of our client’s business responsible for handling inbound calls, answering customer enquiries and processing sales orders.  The successful candidate will also provide support to an account manager by making outbound calls to manage a portfolio of current customers and calling potential clients. 
  
Benefits:

  • Role variety
  • Incentives + Bonuses for exceeding KPIs
  • Full training and support provided
  • Parking onsite

Duties:

  • Handle high volume inbound calls and email enquiries
  • Process sales orders for dispatch
  • Prepare, email and follow up quotations
  • Assist account managers with management of established customer base
  • Make outbound calls to potential new clients to generate appointments for account managers

Skills and Experience:

  • Solid customer service background
  • Previous telemarketing experience in both inbound and outbound calls
  • Previous experience processing sales orders and/or scheduling appointments (preferable but not essential)
  • Proven ability to achieve set KPIs preferably in a fast-paced call centre environment

  
  
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
RJIS01