11-3799445

Casual Customer Service Officer

  • High performing, fast paced Customer Service environment
  • Many employee benefits & a multi-cultural working environment
  • Attractive hourly rate with option to increase earnings going forward

About the Employer
Our client is an established language translation provider supporting companies worldwide as well as Australia. Their services allow their customers  to engage with clients in multiple languages across many platforms.
  
About the Role:
The role is working in a team of 14 where you will be making outbound and receiving inbound calls to facilitate our team of interpreters and our clients. You will be handling service delivery related issues. Comprehensive training will be provided in relation to our specific procedures. A passion to exceed customer expectations at all times is essential.
The casual role is around 22.8 hours per week over a minimum of 3 days, the days are flexible according to business need. A rosta is published fortnightly on the Thursday before the two week shift. During training in the first 2 weeks, 5 days are required. Working hours are any shift from 9am to 5.30pm, 30 minutes for lunch.  

Benefits:

  • Working in a close knit friendly team with great support
  • Pay rise within initial 12 months linked to performance
  • Additional birthday holiday per year after 6 months of service
  • Access to study leave as well as donation towards ability to study anything they wish – only available after 12 months of tenure
  • 2 Employee benefit and assistance schemes
  • Potential for workplace flexibility but initially CBD based
  • Inclusive and diverse culture

Duties:

  • Answering Incoming calls from clients
  • Allocating booking requests to interpreters via telephone
  • Provide assistance to our clients and interpreters across multiple channels
  • Identify additional service opportunity for clients & suggest improvements

Skills and Experience:

  • Minimum 3 years experience in a customer service role call center (not sales)
  • Third level qualification or similar
  • Our client is seeking an individual with great confidence
  • Passion for exceptional customer service
  • Must  speak with confidence & absolute clarity on the phone
  • Display 100% accuracy in all spoken and written communications
  • Great attention to detail and memory recall
  • A clear police check is required, a current one available now is an advantage  
  • Part of the interview process will be a phone based role play scenario
  • Reference checks will be made prior to employment

Please forward your CV and cover letter along with your application.
Australian and New Zealand Permanent Residents and Citizens only
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: KFLLCCS 01

MASCS05-3798908

  
  

  • Well established family owned and operated company
  • Monday to Friday standard business hours – no weekends!
  • Supportive team environment and win together
  • Attractive salary package on offer

  
About the Employer:
Our client pride themselves on improving the capabilities, profitability and opportunities of SME technology resellers. They care about the health of their business partners and will go the extra mile to ensure they remain at the forefront of business partnering relationships and long-term decisions. Operating with a turnover of $120m+, they have showrooms and distribution centres in Melbourne, Sydney, Brisbane and Adelaide.

About the Role:
Our client is seeking an experienced Customer Service Representative to provide vital service and support to the sales team. This role is responsible for ensuring the customer’s needs are met by responding and resolving enquiries, concerns and requests about the company’s products and services as well as proactively promoting company’s products and services to new and existing customers. The successful candidate must have excellent customer service standards and must have the ability to maintain high customer satisfaction.
  
Benefits:

  • Successful technology focused distribution business
  • Friendly, open and supportive culture
  • Monday to Friday standard business hours – no weekends!
  • Be part of a business who has an Australia-wide presence with branches and distribution centres in Melbourne, Adelaide, Brisbane, and Sydney
  • Career progression available

  
Duties:

  • Maintain customer satisfaction with pre- and post-sales service and support offerings and ensuring excellent customer service
  • Manage customer escalations and requests to ensure efficient resolution by collaborating with other teams
  • Respond to enquiries and resolve issues through ticketing system within set timeframe
  • Take ownership and resolve product or service issues
  • Manage customer orders as required within set KPIs
  • Identify sales leads and pass on to the Sales team
  • Help with sales administration requirements
  • Assist Marketing team with product promotions and sales campaigns 

  
Skills and Experience:

  • Minimum 3 years’ customer service and/or sales support experience
  • Experience communicating with internal and external customers via phone, email, web-chat and face to face
  • Excellent communication skills
  • Good working knowledge of MS Office applications and ticketing systems
  • Ability to prioritise and good time management skills
  • Advanced troubleshooting and multi-tasking skills
  • Quick to learn
  • High level of accuracy and attention to detail
  • Ability to work under pressure and to deadlines

  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: MASCS05
 

MASCS04-3794032

  
  

  • Well established family owned and operated company
  • Monday to Friday standard business hours – no weekends!
  • Supportive team environment and win together
  • Attractive salary package on offer

  
About the Employer:
Our client pride themselves on improving the capabilities, profitability and opportunities of SME technology resellers. They care about the health of their business partners and will go the extra mile to ensure they remain at the forefront of business partnering relationships and long-term decisions. Operating with a turnover of $120m+, they have showrooms and distribution centres in Melbourne, Sydney, Brisbane and Adelaide.

About the Role:
Our client is seeking an experienced Customer Service Representative to provide vital service and support to the sales team. This role is responsible for ensuring the customer’s needs are met by responding and resolving enquiries, concerns and requests about the company’s products and services as well as proactively promoting company’s products and services to new and existing customers. The successful candidate must have excellent customer service standards and must have the ability to maintain high customer satisfaction.
  
Benefits:

  • Successful technology focused distribution business
  • Friendly, open and supportive culture
  • Monday to Friday standard business hours – no weekends!
  • Be part of a business who has an Australia-wide presence with branches and distribution centres in Melbourne, Adelaide, Brisbane, and Sydney
  • Career progression available

  
Duties:

  • Maintain customer satisfaction with pre- and post-sales service and support offerings and ensuring excellent customer service
  • Manage customer escalations and requests to ensure efficient resolution by collaborating with other teams
  • Respond to enquiries and resolve issues through ticketing system within set timeframe
  • Take ownership and resolve product or service issues
  • Manage customer orders as required within set KPIs
  • Identify sales leads and pass on to the Sales team
  • Help with sales administration requirements
  • Assist Marketing team with product promotions and sales campaigns 

  
Skills and Experience:

  • Minimum 3 years’ customer service and/or sales support experience
  • Experience communicating with internal and external customers via phone, email, web-chat and face to face
  • Excellent communication skills
  • Good working knowledge of MS Office applications and ticketing systems
  • Ability to prioritise and good time management skills
  • Advanced troubleshooting and multi-tasking skills
  • Quick to learn
  • High level of accuracy and attention to detail
  • Ability to work under pressure and to deadlines

  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: MASCS04
 

JBCS04-3785651

                    Customer Service Officer / Internal Sales

• Competitive Salary
• Fast paced and supportive work environment
• Training and Career path opportunities

About the Employer
Our Client is a forward thinking, and dynamic company who have recently acquired a Training business. The Training Business has seen a steady performance for over 20 years, and the new owners have big plans for growth and expansion. In under two years, their business has already doubled! Staff engagement and recognition for excellence is part of this wonderful team environment.

About the Role
You will be using your exceptional customer service skills to answer the many incoming sales calls. You will have the support and guidance of a team of professionals and will be able to use your problem solving and sales skills to excel. There will be ongoing training provided and career progression for the candidate.

Benefits:
• Above market salary and benefits
• Training and Development
• Exciting growth phase and future opportunities
• Supportive family environment

Duties:
• Answering company calls with high level of customer service
• Managing sales email inbox
• Problem solving customer queries
• Processing orders
• Supporting Sales and Accounts team.

Skills and Experience:
• Strong Customer Service experience
• Strong written and verbal communication skills
• Excellent attention to detail
• Demonstrated use of Customer Request Management system(s)
• Good Microsoft and Computer skills

Please forward your cover letter and resume.

Please note only candidates that meet our client’s selection criteria will be contacted.

Job ID: JBCS01