MASCRM01-3748121

  • Join a business who is going through an exciting growth phase
  • Their core values are built around providing the highest level of customer service and customer satisfaction
  • A newly created role
  • Competitive salary on offer

  
About the Employer
With over 10 years of operation, our client is a specialist in manufacturing high quality, practical bathroom, kitchen and laundry products and accessories. They are committed to fostering long term relationships with their clients and their number one priority is to continue to provide the highest quality product as well as customer satisfaction / service.
  
About the Role:
Seeking a Customer Service Representative who will be responsible for supporting the national-wide sales infrastructure including handling all sales and customer service inquiries. Must have strong communication skills and have previous experience working within a similar role.
  
Benefits:

  • Dedicated and motivated team environment
  • Newly created role
  • Join a business who is going through an exciting growth phase

  
Duties:

  • Providing a first class reception service, greeting visitors and promptly handling incoming phone calls
  • Responsible for answering telephone and email queries. Directing non-sales related enquiries to the appropriate person or department
  • Showroom sales and customer service
  • Coordinate showroom sales and consultancy
  • Entering online sales, finalising payment, and coordinating dispatch for all sales via phone, email, and web portals
  • Handling sales and customer service inquiries (specification drawings, images, and assistance with direct end-user enquiries)
  • After sales customer service and complaints resolution
  • Support field sales team with assistance to coordinate and service all order-processing enquiries (providing product information, pricing, preparing and issuing of quotes, order confirmations and invoices) on the phone and in person
  • Showroom maintenance, dusting when required and ensuring pristine presentation
  • Managing website, product listing accuracy and product catalogues
  • Administration such as data entry, compiling reports, quotations, orders, and other databases.
  • General administrative duties as required

Additional Duties and Responsibilities:

  • Assistance to Sales and Marketing Manager as required
  • Assistance to the Operations Manager as required

  
Skills and Experience:

  • Minimum 3 years’ experience in a customer service and administration role, preferable within the relevant industries although not imperative
  • Confident sales and customer service skills with the ability to relate to all customer types
  • Be capable of effectively organising your time and managing competing priorities with a very high degree of task ownership
  • Proven previous experience in an autonomous support-based role within a fast-paced environment
  • Excellent phone, email, and general communication skills
  • High level of responsiveness to internal and external enquiries
  • High level of organisational and problem-solving skills
  • Ability to work well under pressure
  • Excellent attention to detail
  • Ability to learn quickly
  • Friendly, people-orientated personality who works well within a tight knit team
  • Proactive and enthusiastic
  • Intermediate to advanced skills in general MS Office (Word, Excel, Outlook, and PowerPoint) & database applications

  
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
MASCSM01