ASCCS02-3662153

  • Entry level Customer Care opportunity!
  • Provide technical product support by phone and email
  • North Shore location

  
About the Employer
Our client is an established NZ owned and operated business that has been in operation for 15 years and provide cloud based technology solutions to businesses throughout New Zealand.  Based on the North Shore they have a small family friendly team and a supportive company culture.
  
About the Role
Our client is seeking a driven telephone based Customer Care Specialist to provide technical support for their online payroll products and services.  In this busy role you will be working with a varied client base.  Predominantly customer contact is by telephone and email, however on some occasions you will visit a customer’s place of work.

  
Key responsibilities will include:

  • Assisting customers to manage their payroll/employees data
  • Provide support and advice while resolving any payroll system issues
  • Management of ‘Help’ website pages to ensure customers are able to find online support quickly and accurately
  • Providing an initial training and set up session for new customers in a clear and structured manner as and when required
  • Converting data from other payroll software systems

  
To be successful for this role you must be able to demonstrate the following:

  • Tech savvy
  • Understanding of NZ Payroll would be beneficial
  • Superior customer service skills
  • Ability to communicate clearly and effectively
  • Strong attention to detail and ability to multi-task
  • Proactive problem solving

This is a great entry level opportunity not to be missed and we will be reviewing applications as they are received – don’t delay in applying!
  
Please note only candidates that only NZ Citizens or Permanent Residents will be considered for this long term career opportunity.

Job ID: ASCCS02

NPSSE02-3661288

Senior Systems Engineer

• Competitive remuneration
• Small – Medium Managed Service Provider
• Exposure to different technologies and clients

About the Employer:
Our client is a small to medium Managed Service Provider based near Sydney CDB. Their goal is to deliver efficient and effective first level technical support to all clients.

About the Role:
Our client is seeking an experienced Senior Systems Engineer to join their team. You will be responsible to manage projects, consult with customers and provide hands-on technical skills across a wide range of technologies.

Benefits:

  • Competitive remuneration
  • Exposure to different technologies & clients
  • Long term career opportunity
  • Onsite carparking

Duties:

  • Provide support to the service desk team for complex technical issues
  • Infrastructure implementation, support and troubleshooting 
  • Project work
  • Adept at working with the myriad of technologies that make up the IT infrastructure including Servers (both hardware and software), storage platforms, network infrastructure, security & firewalls. Must be willing to rapidly (often on the fly) learn new technologies and components.
  • Project management 
  • Technical account management 

Skills and Experience:
• Previous experience in a Senior Systems Engineer / Level 3 Engineer role
• Knowledge or skills in security solutions
• Have experience with Cloud infrastructure and customer migrations – Preferably Certification for Azure and/or AWS
• Have experience with network design, implementation and support 
• A strong customer service focus with a professional approach
• A team player with a can-do attitude, lots of energy and initiative with a strong work ethic
• Excellent interpersonal and communication skills (written & verbal)
• Current driver’s licence and own vehicle

Please forward your cover letter and resume in WORD format.

Please note only candidates that meet our client’s selection criteria will be contacted.

Job ID: NPSSE02

ASCCS01-3654086

  • Graduate / Entry level Customer Care opportunity!
  • Provide technical product support by phone and email
  • Relaxed, family friendly team culture

  
About the Employer
Our client is an established NZ owned and operated business that has been in operation for 15 years and provide cloud based technology solutions to businesses throughout New Zealand.  Based on the North Shore they have a small family friendly team and a supportive company culture.
  
About the Role
Our client is seeking a driven Customer Care Specialist to provide technical advice and system training for their online payroll products and services.  In this busy role you will be working with a varied client base and having the ability to speak Chinese or Indian is essential! 
  
Key responsibilities will include:

  • Assisting customers to manage their payroll/employees data and providing comprehensive support and advice while resolving any payroll system related issues
  • Management of ‘Help’ website pages to ensure customers are able to find online support quickly and accurately
  • Predominantly customer contact is by telephone and email, however on some occasions you will visit a customer’s place of work
  • Providing an initial training and set up session for new customers in a clear and structured manner as and when required
  • Converting data from other payroll software systems

  
To be successful for this role you must be able to demonstrate the following:

  • Competent in the use of online cloud technology
  • Payroll experience is highly advantageous
  • Superior customer service skills
  • Ability to communicate clearly and effectively
  • Bilingual: English and Chinese or Indian
  • Be able to organise workload and adapt quickly to suit changes in working in a team-oriented environment
  • Strong attention to detail and ability to multi-task
  • Proactive problem solving

This is a great entry level opportunity not to be missed and we will be reviewing applications as they are received – don’t delay in applying!
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: ASCCS01

NPSSE01-3656729

Senior Systems Engineer

• Competitive remuneration
• Small – Medium Managed Service Provider
• Exposure to different technologies and clients

About the Employer:
Our client is a small to medium Managed Service Provider based near Sydney CDB. Their goal is to deliver efficient and effective first level technical support to all clients.

About the Role:
Our client is seeking an experienced Senior Systems Engineer to join their team. You will be responsible to manage projects, consult with customers and provide hands-on technical skills across a wide range of technologies.

Benefits:
• Work with a supportive team environment
• Competitive remuneration
• Exposure to different technologies & clients
• Long term career opportunity

Duties:
• Provide support to the service desk team for complex technical issues, including server applications and infrastructure components, with an emphasis on networks and security
• Infrastructure implementation, support and troubleshooting – Both remote and on-site, including repair/replacement of hardware, configuration of networks, security and server infrastructure, and managing customer expectations regarding outages and downtime
• Project work, – including building and implementing IT infrastructure, both on-site at customer premises and remotely.
• Adept at working with the myriad of technologies that make up the IT infrastructure including Servers (both hardware and software), storage platforms, network infrastructure, security & firewalls. Must be willing to rapidly (often on the fly) learn new technologies and components.
• Project management – defining the requirements with the customer, managing the customer expectations, liaising with the customer for timings and outages, and seeking signoff on completion of the project or project stage.
• Technical account management – Liaise with the customer on a regular basis, including attending onsite meetings, explain solutions, and/or issue resolutions and take input regarding business requirements for additional work.

Skills and Experience:
• Previous experience in a Senior Systems Engineer / Level 3 Engineer role
• Previous experience in delivering technical services
• Knowledge or skills in security solutions
• Have networking certifications such as CCNA or CCNP
• Have experience with servers, storage and other IT infrastructure
• Have experience with virtualisation (VMware, Hyper-V)
• Have experience with Cloud infrastructure and customer migrations – Preferably Certification for Azure and/or AWS
• Have experience with network design, implementation and support
• Have experience with scripting (such as VBS, PowerShell, Pearl, PHP etc.)
• Have Microsoft certifications preferable MCSA
• A strong customer service focus with a professional approach
• A team player with a can-do attitude, lots of energy and initiative with a strong work ethic
• Excellent interpersonal and communication skills (written & verbal)
• Current driver’s licence and own vehicle

Please forward your cover letter and resume in WORD format.

Please note only candidates that meet our client’s selection criteria will be contacted.

Job ID: NPSSE01

NPITSDA01-3655764

IT Service Desk Analyst

• Great remuneration plus super
• Career progression
• Exposure to different technologies and clients

About the Employer:
Our client is a small to medium Managed Service Provider based North West of Sydney CDB. Their goal is to deliver efficient and effective first level technical support to all clients.

About the Role:
Our client is seeking an experienced IT Service Desk Analyst who enjoys changes and thrives in a fast-paced environment to join their team. You will be responsible for providing first line investigation and diagnosis and promptly allocates or escalates unresolved issues as appropriate.

You will be skilled in take full ownership of issues and utilise your initiative and solid customer service experience to resolve queries in a professional and timely manner.

Benefits:
• Work with a supportive team environment
• Great remuneration plus super
• Career progression and exposure to different technologies & clients
• Based North West of Sydney CDB, onsite parking available

Duties:
• Proactively keep customers informed in relation to the issues and/or requests made and ensure accuracy and quality of all queries contributes to meeting customer expectations, and timeframes.
• Installation & troubleshooting of all hardware, software, and other in-house applications.
• Raise support cases with external vendors and manage turnaround of requests.
• Provide input when required to evaluate customer feedback and develop quality improvement processes.
• Identify patterns within incidents handled to identify service delivery problems.
• Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working.
• Delivering a client focused service experience for technology customer queries while demonstrating the highest standards of written and verbal communication.
• Undertaking coordinated incident management in liaison with other operational teams.
• Deliver smaller operational projects daily, such as staff moves, software deployments or office relocations.
• Provide 24/7 support on a roster basis, including On Call.

Skills and Experience:
• Previous experience in a Service Desk role is desirable
• Have Microsoft certifications preferable MCSA
• A strong customer service focus with a professional approach
• A team player with a can-do attitude, lots of energy and initiative with a strong work ethic
• Excellent interpersonal and communication skills (written & verbal)
• Sound knowledge and ability to troubleshoot Digital Desktop equipment
• Ability to support and troubleshoot issues with technologies such as Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity, Telephony including mobile phones.
• Good knowledge of Microsoft Active Directory.
• Thorough knowledge of Desktop, LAN, peripheral device installation and support is essential.
• Providing high-level support of the Microsoft SOE – Windows 7/8/10, Office 2007/2010/2013/2016/O365.
• Ability to acquire knowledge of business applications where firstsecond level support may be required.
• Current driver’s licence and own vehicle

Please forward your cover letter and resume in WORD format.

Please note only candidates that meet our client’s selection criteria will be contacted.

Job ID: NPITSDA01

JROM03-3655158

  • Great remuneration
  • Fantastic team culture with excellent rewards
  • Fast-growing thriving cyber security Industry

  
About the Employer
Our client has rapidly expanded and received multiple awards. Their vision is to be the global leader in their field. The focus is on delivering outstanding customer service and creating an innovative, high performing and exceptional work environment for their employees.
  
They recognise that rewarding and acknowledging their employees hard work is paramount to their success. They are community focused and socially responsible.
  
They create secure, more productive clients through the optimum use of technology.
  
About the Role:
Managing a team of experienced business and sales administration specialists, you will play a central role in problem solving internal process, system and work practice issues. With a strong analytical mind and a broad knowledge of the business, you will be committed to productivity and compliance, being empowered to drive resolutions, designing and delivering ongoing process fixes that will reduce future reoccurrence.
  
You will love working with them because they offer a technically exciting, innovative and dynamic environment that has strong vision and direction, and a collaborative, fun and rewarding workplace.
  
  
Benefits:

  • Working out of a modern office
  • Flexible working conditions, while offering competitive benefits across the business
  • Continued advancement of knowledge and learning for all team members

  
Duties:

  • Establish weekly analysis and KPI reporting on Operations Performance
  • Efficient quote to cash processes, eliminating unnecessary friction or administrative burden
  • Successful projects delivered on time and within budget
  • Defined operational processes followed by all
  • Highly responsive to internal requests for help

  
Skills and Experience:

  • Operational Management experience
  • A tertiary degree in business or a related field
  • Analytical skills to evaluate data and recommended operations decisions
  • System knowledge of SalesForce, Zuora, Precursive (or similar project management suites) is desirable
  • Strong knowledge of industry guidelines and compliance factors
  • Experience in coaching and developing a successful team
  • Senior stakeholder management experience with the ability to collaborate cross- functionally to align on strategic direction

  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: JROM03
 

JRSA02-3652298

  • Reporting to the Security Practice Director (Founder)
  • Fantastic team culture with excellent rewards
  • Rewarded with a great remuneration

About the Employer
 
The company has rapidly expanded and received multiple awards. Their vision is to be the global leader in their field. Their focus is on delivering outstanding customer service and creating an innovative, high performing and exceptional work environment for their employees.
  
They recognise that rewarding and acknowledging their employees hard work is paramount to their success. They are community focused and socially responsible
  
They create secure, more productive clients through the optimum use of technology.

You will love working with them because they offer a technically exciting, innovative and dynamic environment that has strong vision, direction and a collaborative, fun and rewarding workplace.
  
About the role
  
The Security Assurance Practice Lead role will lead the strategy for cyber security penetration testing activities, manage the team and take a hands-on role in delivery to customers.  

This role will be responsible for delivery the company’s vision for assurance and ensuring that the day to day management of a small team supports this.

To be successful in this role you will have a good understanding of network protocols and solid technical skills in both info security and the architecture penetration testing.
  
Benefits  

  • Fantastic team culture
  • Community focussed and socially responsible
  • Health Insurance benefits
  • Food amenities for breakfast and lunch
  • Health and well-being programs
  • Games room with ping pong table for tournaments
  • An active rewards and recognition program
  • An experienced leadership team that is focused on supporting and coaching
  • Supported career development and training opportunities

  Duties

  • Scope and plan the penetration testing delivery strategy
  • Select, design and create appropriate tools for testing
  • Keep up to date with latest testing and ethical hacking methods
  • Enhance existing methodology material
  • Act as the central point of contact for all customer enquiries and project issues
  • Collaborate with remote working team members ensuring a unified team, liaising with all parts of the business and ensuring team performance metrics and measures are met
  • Conduct incident response engagements around compromise assessments
  • Review physical security and perform social engineering tests where appropriate
  • Evaluate and select from a range of penetration testing tools

  Skills and Experience  

  • Certified Register of Ethical Security Testers (CREST) – Required
  • A degree in computer security, computer science or equivalent
  • Recognised security testing certifications (GIAC, CEH)
  • Penetration testing experience of systems, web-based applications and networks.
  • Solid knowledge and experience of using a variety of penetration testing or threat modelling tools including open source and commercial mapping
  • Ability to assess testing tools and deploy the right ones
  • Strong project planning and project execution skills
  • A solid understanding of ethical hacking
  • Scripting and programming experience is beneficial
  • Excellent report writing and presentation skills
  • An interest in attending and presenting at security forums

    
Please forward your cover letter addressing the Skills and Experience  above as well as a recent resume.
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: JRSA02