ASCCS01-3654086

  • Graduate / Entry level Customer Care opportunity!
  • Provide technical product support by phone and email
  • Relaxed, family friendly team culture

  
About the Employer
Our client is an established NZ owned and operated business that has been in operation for 15 years and provide cloud based technology solutions to businesses throughout New Zealand.  Based on the North Shore they have a small family friendly team and a supportive company culture.
  
About the Role
Our client is seeking a driven Customer Care Specialist to provide technical advice and system training for their online payroll products and services.  In this busy role you will be working with a varied client base and having the ability to speak Chinese or Indian is essential! 
  
Key responsibilities will include:

  • Assisting customers to manage their payroll/employees data and providing comprehensive support and advice while resolving any payroll system related issues
  • Management of ‘Help’ website pages to ensure customers are able to find online support quickly and accurately
  • Predominantly customer contact is by telephone and email, however on some occasions you will visit a customer’s place of work
  • Providing an initial training and set up session for new customers in a clear and structured manner as and when required
  • Converting data from other payroll software systems

  
To be successful for this role you must be able to demonstrate the following:

  • Competent in the use of online cloud technology
  • Payroll experience is highly advantageous
  • Superior customer service skills
  • Ability to communicate clearly and effectively
  • Bilingual: English and Chinese or Indian
  • Be able to organise workload and adapt quickly to suit changes in working in a team-oriented environment
  • Strong attention to detail and ability to multi-task
  • Proactive problem solving

This is a great entry level opportunity not to be missed and we will be reviewing applications as they are received – don’t delay in applying!
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: ASCCS01

NPITSDA01-3655764

IT Service Desk Analyst

• Great remuneration plus super
• Career progression
• Exposure to different technologies and clients

About the Employer:
Our client is a small to medium Managed Service Provider based North West of Sydney CDB. Their goal is to deliver efficient and effective first level technical support to all clients.

About the Role:
Our client is seeking an experienced IT Service Desk Analyst who enjoys changes and thrives in a fast-paced environment to join their team. You will be responsible for providing first line investigation and diagnosis and promptly allocates or escalates unresolved issues as appropriate.

You will be skilled in take full ownership of issues and utilise your initiative and solid customer service experience to resolve queries in a professional and timely manner.

Benefits:
• Work with a supportive team environment
• Great remuneration plus super
• Career progression and exposure to different technologies & clients
• Based North West of Sydney CDB, onsite parking available

Duties:
• Proactively keep customers informed in relation to the issues and/or requests made and ensure accuracy and quality of all queries contributes to meeting customer expectations, and timeframes.
• Installation & troubleshooting of all hardware, software, and other in-house applications.
• Raise support cases with external vendors and manage turnaround of requests.
• Provide input when required to evaluate customer feedback and develop quality improvement processes.
• Identify patterns within incidents handled to identify service delivery problems.
• Maintain awareness of opportunities provided by new technology to address challenges or to enable new ways of working.
• Delivering a client focused service experience for technology customer queries while demonstrating the highest standards of written and verbal communication.
• Undertaking coordinated incident management in liaison with other operational teams.
• Deliver smaller operational projects daily, such as staff moves, software deployments or office relocations.
• Provide 24/7 support on a roster basis, including On Call.

Skills and Experience:
• Previous experience in a Service Desk role is desirable
• Have Microsoft certifications preferable MCSA
• A strong customer service focus with a professional approach
• A team player with a can-do attitude, lots of energy and initiative with a strong work ethic
• Excellent interpersonal and communication skills (written & verbal)
• Sound knowledge and ability to troubleshoot Digital Desktop equipment
• Ability to support and troubleshoot issues with technologies such as Networking (TCP/IP, DNS, Cabling), Remote Access Connectivity, Telephony including mobile phones.
• Good knowledge of Microsoft Active Directory.
• Thorough knowledge of Desktop, LAN, peripheral device installation and support is essential.
• Providing high-level support of the Microsoft SOE – Windows 7/8/10, Office 2007/2010/2013/2016/O365.
• Ability to acquire knowledge of business applications where firstsecond level support may be required.
• Current driver’s licence and own vehicle

Please forward your cover letter and resume in WORD format.

Please note only candidates that meet our client’s selection criteria will be contacted.

Job ID: NPITSDA01