Senior Systems Engineer

• Competitive remuneration
• Small – Medium Managed Service Provider
• Exposure to different technologies and clients

About the Employer:
Our client is a small to medium Managed Service Provider based near Sydney CDB. Their goal is to deliver efficient and effective first level technical support to all clients.

About the Role:
Our client is seeking an experienced Senior Systems Engineer to join their team. You will be responsible to manage projects, consult with customers and provide hands-on technical skills across a wide range of technologies.

• Work with a supportive team environment
• Competitive remuneration
• Exposure to different technologies & clients
• Long term career opportunity

• Provide support to the service desk team for complex technical issues, including server applications and infrastructure components, with an emphasis on networks and security
• Infrastructure implementation, support and troubleshooting – Both remote and on-site, including repair/replacement of hardware, configuration of networks, security and server infrastructure, and managing customer expectations regarding outages and downtime
• Project work, – including building and implementing IT infrastructure, both on-site at customer premises and remotely.
• Adept at working with the myriad of technologies that make up the IT infrastructure including Servers (both hardware and software), storage platforms, network infrastructure, security & firewalls. Must be willing to rapidly (often on the fly) learn new technologies and components.
• Project management – defining the requirements with the customer, managing the customer expectations, liaising with the customer for timings and outages, and seeking signoff on completion of the project or project stage.
• Technical account management – Liaise with the customer on a regular basis, including attending onsite meetings, explain solutions, and/or issue resolutions and take input regarding business requirements for additional work.

Skills and Experience:
• Previous experience in a Senior Systems Engineer / Level 3 Engineer role
• Previous experience in delivering technical services
• Knowledge or skills in security solutions
• Have networking certifications such as CCNA or CCNP
• Have experience with servers, storage and other IT infrastructure
• Have experience with virtualisation (VMware, Hyper-V)
• Have experience with Cloud infrastructure and customer migrations – Preferably Certification for Azure and/or AWS
• Have experience with network design, implementation and support
• Have experience with scripting (such as VBS, PowerShell, Pearl, PHP etc.)
• Have Microsoft certifications preferable MCSA
• A strong customer service focus with a professional approach
• A team player with a can-do attitude, lots of energy and initiative with a strong work ethic
• Excellent interpersonal and communication skills (written & verbal)
• Current driver’s licence and own vehicle

Please forward your cover letter and resume in WORD format.

Please note only candidates that meet our client’s selection criteria will be contacted.