KG10369/02-3842129

  • Established Australian Owned Company
  • Great Location No Travel
  • Small Friendly Team

  
About the Employer
Established for more than 30 years this Australian Manufacturer prides itself on providing an excellent product backed by clear ongoing communication, personal service, and customer support.  Currently operating warehouses in Melbourne, Sydney, and Tasmania along with a Distribution Centre in Brisbane, this innovative company have advanced itself to become a preferred supplier to some of Australia’s biggest construction companies
  
About the Role:
The Factory Warehouse Assistant will be vital in assisting in the assembly and manufacturing orders along with packing and despatching orders, booking freight, and scheduling orders.   This is a significantly ‘hands-on’ manual role that is a vital cog in the efficient workings of the warehouse. A minimum of a couple of years’ experience in a similar role would be desirable.  A forklift license is essential.
  
Benefits:

  • Innovative, established company
  • Opportunity for Career Progression
  • No travel required

  
Duties:

  • Cutting aluminum extrusion to length and drilling
  • Cutting matting to size and finishing Produce accurate and quality work
  • Packing orders
  • Booking freight  

  
Skills and Experience:
  

  • Ability to learn machinery
  • Forklift License 
  • Competency in Outlook, Word, Excel,
  • Work to Deadlines
  • Despatch & Production Scheduling
  • Ability to maintain confidentiality
  • Customer-centric outlook
  • Keeping clear constant lines of communication

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: KG10369

NC10444/1.0-3840120

  • Be part of a rapidly growing and dynamic team within one of Australia’s Leading Iconic Brands
  • Competitive salary package
  • Onsite parking

  
About the Employer
100% Australian Owned and Operated Company since 1960 offering energy efficient and practical lighting solutions across Australia and New Zealand.  They are the leading supplier of quality energy efficient lighting products across all major retailers.  In recent years, the company has expanded to include home décor, furniture, project design and travel.  You will be part of a very family-oriented team who are passionate and proud about their long-standing business.
  
About the Role:
This role will be responsible for managing the customer service enquiries for the retail sector of the business and will predominantly provide technical support for their new release Wi-Fi Smart Home products.  To succeed in this role, you will need to be tech-savvy, have a solid customer service background and will ideally have experience working with Wi-Fi smart home products whether that be at home or in a similar role.  You will genuinely enjoy helping others find solutions to their problems, be a great listener and an effective communicator with a friendly can-do attitude.
  
Benefits:

  • Be part of an innovative product new to the market
  • No sales involved at all!
  • Training and support provided
  • Flexible start and finish times

Duties:

  • Receive inbound calls, provide product and technical support and resolve any customer concerns with accuracy and efficiency
  • Respond promptly to customer enquiries across various channels (no face-to-face interaction) and manage expectations effectively ensuring customer satisfaction
  • Acknowledge and provide solutions to concerns expressed by customers about products they have purchased
  • Processing orders, requests, forms and application in a timely manner
  • Maintain detailed records of customer interactions and process customer accounts

Skills and Experience:

  • Experience in a similar customer service role with an ability to manage a high volume of inbound enquiries
  • Knowledge of smart home products and automation including Google Home and/or Amazon Alexa devices (desirable)
  • Qualification in IT or similar (preferred)
  • Ability to comfortably guide customers and troubleshoot connectivity issues involving Wi-Fi and smart home products
  • Strong written and verbal communication skills including conflict resolution

  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID:
NC10444/1.0

NC10412/02-3838257

  • Competitive Salary
  • Co-operative team environment
  • Start the New Year in a great new role

  
About the Employer
Our client is a family owned Australian business with more than 25 years experience in the wholesale packaging industry.  They are a leader in their field.
  
About the Role:
Due to growth our client requires the services of another Sales Administrator to provide customer support, process sales orders, liaise with in-house teams, prepare reports and more.  If you like to keep busy and to learn new procedures and processes this is the role for you.  Your organisational skills, together with your confident communication skills and the ability to use your intuitive will secure this role for you. 
  
Benefits:

  • Work/life balance environment
  • On the job training
  • Employee of the month awards
  • Birthday gift

Duties:

  • Process Sales Orders via the web, phone and email
  • Liaise with customers/sales team/warehouse staff
  • Ensure clients are your first priority
  • Meet daily deadlines

Skills and Experience:

  • Good communication skills
  • Willingness to learn
  • Computer savvy (MYOB desirable but not essential)
  • Own transport as no public transport available

 
Please note only candidates that meet our client’s selection criteria will be contacted.

Job ID: NC10412/02