• Well established family owned and operated company
  • Monday to Friday standard business hours – no weekends!
  • Supportive team environment and win together
  • Attractive salary package on offer

About the Employer:
Our client pride themselves on improving the capabilities, profitability and opportunities of SME technology resellers. They care about the health of their business partners and will go the extra mile to ensure they remain at the forefront of business partnering relationships and long-term decisions. Operating with a turnover of $120m+, they have showrooms and distribution centres in Melbourne, Sydney, Brisbane and Adelaide.

About the Role:
Our client is seeking an experienced Customer Service Representative to provide vital service and support to the sales team. This role is responsible for ensuring the customer’s needs are met by responding and resolving enquiries, concerns and requests about the company’s products and services as well as proactively promoting company’s products and services to new and existing customers. The successful candidate must have excellent customer service standards and must have the ability to maintain high customer satisfaction.

  • Successful technology focused distribution business
  • Friendly, open and supportive culture
  • Monday to Friday standard business hours – no weekends!
  • Be part of a business who has an Australia-wide presence with branches and distribution centres in Melbourne, Adelaide, Brisbane, and Sydney
  • Career progression available


  • Maintain customer satisfaction with pre- and post-sales service and support offerings and ensuring excellent customer service
  • Manage customer escalations and requests to ensure efficient resolution by collaborating with other teams
  • Respond to enquiries and resolve issues through ticketing system within set timeframe
  • Take ownership and resolve product or service issues
  • Manage customer orders as required within set KPIs
  • Identify sales leads and pass on to the Sales team
  • Help with sales administration requirements
  • Assist Marketing team with product promotions and sales campaigns 

Skills and Experience:

  • Minimum 3 years’ customer service and/or sales support experience
  • Experience communicating with internal and external customers via phone, email, web-chat and face to face
  • Excellent communication skills
  • Good working knowledge of MS Office applications and ticketing systems
  • Ability to prioritise and good time management skills
  • Advanced troubleshooting and multi-tasking skills
  • Quick to learn
  • High level of accuracy and attention to detail
  • Ability to work under pressure and to deadlines

Please forward your cover letter and resume in WORD format.
Please note only candidates that meet our client’s selection criteria will be contacted.


  • Opportunity to work on custom made products
  • Friendly, collaborative team environment
  • Competitive hourly rates plus monthly productivity bonuses

About the Employer
Our Client is a highly successful family owned business who has been in operation for over 45 years. With a local on-site manufacturing plant, they are the largest producer of Home Sewage Treatment Systems in Australia today and they continue to lead the field in both Precast Concrete and Plastic Tank Design.
About the Role:
Due to continued growth and success, our client is now seeking an experienced Poly Production Leading Hand to join their team.  This is a pivotal role in the business, which will see you working and overseeing the team to ensure the highest quality workmanship is performed right throughout the production and manufacturing of their Poly ABS Tanks.  We are looking for someone who is professional, committed and takes pride in their work.


  • Guaranteed job stability
  • Monthly productivity bonuses
  • All Hi Viz and tools are provided
  • Equal Opportunity Employer who is committed to diversity & inclusion in it’s employment practices


  • Operate rotational moulding oven, producing Poly ABS System Tank
  • Operate shuttle oven, producing Poly ABS Lid and other products
  • Operate rock & roll rainwater tank machines
  • Prepare and arrange the assembly of components
  • Prepare and arrange the fit out of the Poly ABS Systems
  • Complete all associated quality assurance for process
  • Complete and communicate general maintenance and breakdowns of all equipment
  • Work with the management with the production schedule and planning
  • Supervise fit out staff
  • Load truck with Poly product as required
  • Comply to all workplace health and safety policies

Skills and Experience:

  • Experience with injection moulds, rock and roll ovens or rotor moulding
  • High level of problem solving and analytical skills
  • Ability to multi-task and meet required deadlines
  • Excellent organisational skills
  • Sound understanding of OH&S processes

Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID:  LBPTL1.1