- Enviable role with career development and autonomy
- Based in Melbourne’s South East
- Develop and nurture positive relationships with a proven results company.
About the Employer
They are one of the world’s largest and highly awarded commercial cleaning franchise businesses. They have an enviable presence in over 14 countries, has 120 support offices, 9,000 franchisees and tens of thousands of customers globally. The company prides itself on delivering superior cleaning services to a multi-national market, broad range of industries and businesses of all sizes.
About the Role
This fantastic new opportunity is responsible for ensuring implementation and operation of the company’s highly successful Franchise Program. This includes coordinating Policies, Procedures, personalised training and Operations as well as Administrative Functions to ensure the smooth running of the VIC Office.
Duties:
- Demonstrate and display an attitude and willingness to help others in all dealings with customers, fellow employees and Franchisees that are aligned with the standards of a world-class organisation.
- Develop stable customer and Franchisee relationships
- Conduct practical sessions of Franchisee training at the commencement of accounts (new or transferred)
- Creation of appropriate operations file and associated documentation as well as updates as and where required.
- Following up on any outstanding items from franchise business reviews to ensure Franchise compliance in a timely manner
- Ensure the business communication tools (Contact Evaluation, Memo Pad) are used/completed in accordance with the company’s Operating Procedures.
- Co-ordinating processes to deliver correct and appropriate outcomes;
- Ensuring compliance with appropriate systems, procedures and controls to enhance the accuracy, timeliness and presentation of workflow for company;
- Establishing effective working relationships and clear lines of communication between:
– firstly, a customer and a Franchisee and
– secondly, a customer and the business.
Skills and Experience:
- Minimum of 2years experience in providing high-level operations support.
- Demonstrated understanding of operational functions, office and company practices.
- Demonstrated ability to exercise initiative and discretion and maintain high level confidentiality.
- Working knowledge of WH&S and Environmental matters as they relate to the workplace and practices.
- Excellent communication skills both verbal and written.
- Proven skills in using word processing, spreadsheet, communication and presentation software.
If this role sounds like perfect to meet the needs of your next challenge, Apply today! we can’t wait to tell you more about it.
Due to Government mandates, the successful applicant is required to be fully vaccinated to work in this industry.
Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID: CP10821/1.0
← Back to job listings