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Customer Service Supervisor

Customer Service Supervisor
  • Competitive Salary and Bonuses
  • Fast paced and supportive work environment
  • Training and Career path opportunities

About the Employer

Our Client is a forward thinking, and dynamic company who have a passion for Customer Service and Training.  This family training business has a national presence and has seen outstanding growth and expansion over the last two years.  Staff engagement and recognition for excellence is part of this wonderful team environment.

About the Role

You will be using your exceptional customer service and leadership skills to provide excellent service to internal and external customers. You will be supporting and guiding the customer service team to ensure that customer service KPI’s are achieved and all customers receive a high standard of service.  You will manage the workflows, enhance company customer service policies, mange client files and invoices, and foster a strong relationship between the customer service and sales teams.  As the business expands there will be exciting challenges to grow the team and upskill further.

Guidance and support from a team of professionals will be there to help you succeed. There will be ongoing training provided and career progression for the excellent candidate.


  • Above market salary and benefits
  • Training and Development
  • Exciting growth phase and future opportunities
  • Supportive family environment


  • Supervise Customer service team and manage workflows
  • Support and motivate team to meet KPI’s
  • Problem solving customer queries
  • Processing orders
  • Providing quotes and following up potential leads
  • Supporting Sales and Accounts team and Management.

Skills and Experience:

  • Strong and extensive Customer Service experience
  • Strong written and verbal communication skills
  • Experience leading a team
  • Excellent time management, organisational and problem solving skills
  • Good Microsoft and Computer skills
  • Certificate level education or leadership training (Desirable)

Please forward your cover letter and resume.
Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID: JBCS02

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