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Planning Coordinator

  • No Weekends
  • Training and Career Path
  • Growing Global Business  

About the Employer
Our client is a leading manufacturer and global distributor of water coolers designed for offices, factories, hospitals, hotels, schools, restaurants and other workplaces. Established in the early 1990’s this company has an enviable reputation in the industry for using years of knowledge, innovation and experience to deliver purified, great-tasting water in the safest and most sustainable way. 
  
About the Role:
You will provide day-to-day operational and administration support primarily focused on coordinating and scheduling of customer requests. The role involves multitasking to fulfil client expectations and deliver a high quality service. You will be someone who works well under pressure, and enjoys dealing with a diverse stakeholder group, including technicians, service managers, warehouse and customers. 
  
Benefits:

  • Future Career in Sales or Technical
  • Responsive Management Team
  • Supportive team culture
  • Stable Full time opportunity

Duties:

  • Daily coordination of field technicians and approved service agents
  • Receipt and review of invoices and paperwork from approved service agent
  • Effective monitoring and follow through each job to completion
  • Respond effectively to all client emergency service requirements
  • Liaising with warehouse and supplies in to organise materials for jobs
  • Adhere to Health and Safety requirements  

Skills and Experience:

  • Previous experience in a similar service coordination or customer service role
  • Ability to work with a wide range of stakeholders, e.g., technicians, the warehouse team
  • Exceptional interpersonal and communication skills
  • Ability to work as a part of a team with enthusiasm and initiative
  • Excellent organisation skills with attention to detail
  • Passion for customer service, with confidence and empathy
  • Adaptable and resilience towards a fast-paced environment
  • Computer experience & to learn new programs

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: JS10797

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