- 60k-$65k p.a. + Superannuation
- Thomastown location
- No Weekend Work
- On the Job training provided
- Rapidly growing global business
About the Role
You will provide day-to-day administration support focused on coordinating and scheduling of customer service requests in a timely and accurate manner. You will be someone who works well under pressure, and enjoy dealing with a diverse stakeholder group; including technicians, service managers, warehouse staff and customers.
What’s great about this role:
- Future Career in Sales, Leadership or Technical
- Supportive team environment
- A leading manufacturer and global distributor
- Loads of variety in the role
- An Equal Opportunity Employer
Duties:
- Respond to customer service requests with accuracy and timeliness
- Coordinate service requests with field technicians and approved service agents
- Receipt and review of invoices and paperwork from approved service agents
- Effective monitoring and follow through each job to completion
- Respond effectively to all client emergency service requirements
- Liaising with warehouse and supplies in to organise materials for jobs
- Adhere to Health and Safety requirements
Skills and Experience:
- Previous experience in a similar service coordination or customer service role
- Ability to work with a wide range of stakeholders, e.g., technicians, the warehouse team, customers
- Exceptional interpersonal and communication skills
- Ability to work as a part of a team with enthusiasm and initiative
- Excellent organisation skills with attention to detail
- Passion for customer service, with confidence and empathy
- Adaptable and resilience towards a fast-paced environment
- Computer experience & to learn new programs
How to apply
All applications are to be submitted online – click APPLY. We will be reviewing applications as they are received so apply today! Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID: JS11065/01
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