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Trade Coordinator

  

Trade Coordinator
  • Competitive Pay | Parking
  • Fast paced dynamic role
  • Growing company

About the Employer
Our client is a well-established, reputable Plumbing, Electrical and HVAC specialists with over 200 staff across three States.  They pride themselves on delivering  professional, highly responsive customer service.
  
About the Role:
Reporting to the State Manager, you will work efficiently to ensure smooth operations of our client’s busy despatch office.  You will be responsible for organising, monitoring and performance of a highly productive team of 13-15 Technicians to deliver 100% customer satisfaction through effective allocation of jobs. This role will suit someone who enjoys dealing with a diverse stakeholder group, including technicians, suppliers and customers. 

Benefits:

  • Supportive and flexible team culture
  • Develop your leadership skills
  • Work/Life balance opportunities

Duties:

  • Review schedule and dispatch technicians to the right jobs, reallocate as required
  • Effective monitoring and prioritisation of workload to ensure customer satisfaction
  • Allocate jobs in a timely and efficient manner to ensure superior customer service
  • Respond effectively to all client emergency service requirements
  • Liaising with warehouse and supplies in regards to organizing materials for jobs
  • Undertake various administrative tasks online  
  • Adhere to Health and Safety requirements  

Skills and Experience:

  • Previous experience in a similar service coordination role
  • Ability to work with a wide range of stakeholders, including technicians, customers and suppliers
  • Strong interpersonal and communication skills
  • Ability to work as a part of a team or independently
  • Good organisation skills with attention to detail
  • Excellent customer service skills
  • Microsoft products experience and data input skills
  • Adaptable with a positive attitude  

Please forward your cover letter and resume in WORD format.
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: JSTC03

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