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Claims Assistant

  • Full on-the-job training provided
  • A busy, fast-paced environment with opportunities for advancement
  • Highly respected Australian owned national company

About the Employer

Our client is backed by over 25 years of experience in the national building arena and provides services across a range of sectors including insurance, restoration, and emergency repairs, real estate, government, aged care, and disability. 
About the Role

As Claims Assistant you will provide experienced administrative support to the claims processing cycle for insurance claims and building works.  The successful applicant will have strong administrative and customer service skills and provide efficient administrative support to the internal operations and estimating team.  Administrative experience in the insurance and/or construction industries would be welcomed.  A competitive salary is on offer for this permanent full-time position within the Melbourne Office.


  • Innovative, smart solutions company
  • Growing national company with opportunity for ongoing training and career progression
  • Busy, fast-paced, with no two days the same
  • Friendly and supportive team
  • No travel required


  • Provide exceptional customer service support to clients and business stakeholders
  • Liaise with trades, customers, and clients, providing updates
  • Book trades ensuring completion of jobs within specified timeframes and budget
  • Timely processing of trade invoices, contracts, quotes, and excess letters
  • Provide general administrative support to Building Supervisors and Project Managers

Skills and Experience:

  • Highly motivated, professional individual with exceptional customer service standards
  • Proactive thinking and requires strong communication and organisation skills
  • Strong attention to detail and the positive “can do” attitude
  • Accurate data entry skills, with excellent competency in MS Office programs, particularly Word and Excel
  • Previous administrative experience in the Insurance industry in a similar role for at least 3 years would be viewed favorably

Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID:

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