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Service/Spare Parts Department Assistant

  • Attractive salary, depending on level of experience
  • Training provided, career growth opportunities
  • Innovative locally-owned company, located in Tamworth

About the Employer:
Established for over 20 years, our client has exclusive rights to import and distribute a range of specialised aerial access equipment (EWP’s) for Australia and NZ. Family-owned and operated, they are respected as a leading industry supplier with a commitment to dedicated customer support. Headquarters are based in Tamworth NSW, with branches in Brisbane, Sydney and Melbourne.

About the Role:
Due to company growth, there are two new positions available; one as Spare Parts Assistant and the other as a Service Department Assistant. Spare parts are warehoused at the Tamworth operation and distributed nationally from this location. The Service Department role, also based in Tamworth has developed due to expansion within the service area. This is a great opportunity to learn about all aspects of a well-organised service division, spare parts interpreting, purchasing, selling, warehousing and maintaining accurate inventories.
  
Benefits:

  • Attractive salary on offer, depending on level of experience
  • Company culture of respect and integrity, working in a five-star facility
  • Career advancement and development opportunities (including sales potential)
  • Training provided within a friendly, supportive team environment

Key Responsibilities include:

  • Assisting Service and Spare Parts Managers
  • Successfully communicating with customers to understand their needs
  • Accurate recording of times, labour and parts
  • Pick, pack and despatch orders for Spare Parts
  • Unloading and recording of parts deliveries
  • Regular, accurate communication with suppliers
  • Accurately maintain inventories, customer and machine records
  • Maintain high-quality customer service standards

  
Skills and Experience:

  • Ability to demonstrate a high degree of organisational skills
  • Proven ability in attention to detail and accuracy of recording/reporting
  • Friendly, outgoing communicator, able to engage with suppliers and customers
  • A genuine understanding of great customer service at all levels
  • Positive, responsive attitude, willingness to learn and grow
  • Computer proficiency (MS Office suite, Excel in particular)
  • Previous mechanical/parts experience will be well-regarded but not essential as training will be provided

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: LDSA01
 

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