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Technical Support - Customer Service

  
  

  • Training provided
  • Work within a friendly close-knit team
  • Attractive remuneration package + Bonus
  • Fantastic Team Culture with strong core values: growth, support, innovation

  
About the Employer
Our client makes a positive impact on almost 100,000 people every year in Oceania by enhancing their feeling of safety, security, and comfortableness within their homes and businesses.

They have been within the Automation business for over 30 years. They are worldwide specialists in supply & installation of Home, Building and Urban Access Automation.
  
About the Role:
Reporting directly to the Technical & Operations Manager, this role is responsible for supporting the technical manager and providing technical support / repair to customers via phone, face to face and site visits. The successful candidate must be technically minded as this role provides high level of technical support and repairs.
  
Benefits:

  • Be part of a team that is passionate about the Automation business
  • Being part of a team made of highly talented people
  • Chances to have a strong positive impact on hundreds of installers and hundreds of thousands of people
  • Growth opportunities
  • Ongoing training and support

  
Duties:

  • Providing guidance, technical support, and training to customers
  • Provide excellent customer service to customers via telephone, face to face and on-site visits if required
  • Providing technical support and training both on the telephone and at the office to employees
  • Carry out repairs and upgrades to the product range
  • General office and warehouse duties

  
  
Skills and Experience:

  • Exceptional customer service skills
  • Be technically minded being able to provide technical support and motor repairs
  • Experience within the automation / security industry will be an advantage
  • Be a quick learner, training and support will be provided
  • High level of organisational and problem-solving skills

  
  
  
  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: MAS10795/2.0
 

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