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Customer Service Representative

  
  

  • Well established family owned and operated company
  • Monday to Friday standard business hours – no weekends!
  • Supportive team environment and win together
  • Attractive salary package on offer

  
About the Employer:
Our client pride themselves on improving the capabilities, profitability and opportunities of SME technology resellers. They care about the health of their business partners and will go the extra mile to ensure they remain at the forefront of business partnering relationships and long-term decisions. Operating with a turnover of $120m+, they have showrooms and distribution centres in Melbourne, Sydney, Brisbane and Adelaide.

About the Role:
Our client is seeking an experienced Customer Service Representative to provide vital service and support to the sales team. This role is responsible for ensuring the customer’s needs are met by responding and resolving enquiries, concerns and requests about the company’s products and services as well as proactively promoting company’s products and services to new and existing customers. The successful candidate must have excellent customer service standards and must have the ability to maintain high customer satisfaction.
  
Benefits:

  • Successful technology focused distribution business
  • Friendly, open and supportive culture
  • Monday to Friday standard business hours – no weekends!
  • Be part of a business who has an Australia-wide presence with branches and distribution centres in Melbourne, Adelaide, Brisbane, and Sydney
  • Career progression available

  
Duties:

  • Maintain customer satisfaction with pre- and post-sales service and support offerings and ensuring excellent customer service
  • Manage customer escalations and requests to ensure efficient resolution by collaborating with other teams
  • Respond to enquiries and resolve issues through ticketing system within set timeframe
  • Take ownership and resolve product or service issues
  • Manage customer orders as required within set KPIs
  • Identify sales leads and pass on to the Sales team
  • Help with sales administration requirements
  • Assist Marketing team with product promotions and sales campaigns 

  
Skills and Experience:

  • Minimum 3 years’ customer service and/or sales support experience
  • Experience communicating with internal and external customers via phone, email, web-chat and face to face
  • Excellent communication skills
  • Good working knowledge of MS Office applications and ticketing systems
  • Ability to prioritise and good time management skills
  • Advanced troubleshooting and multi-tasking skills
  • Quick to learn
  • High level of accuracy and attention to detail
  • Ability to work under pressure and to deadlines

  
Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: MASCS04
 

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