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Customer Service Officer

  • Largest Australian owned Electronic Component Distributor with offices throughout Australia and Overseas
  • Convenient Sydney Office
  • Customer Service/Internal Sales role offering service across Australia

About the Employer
Our client is an Australian-owned technology company with offices throughout Australia and overseas. They are the largest Australian owned Electronic Component Distributor with offices throughout Australia, USA, UK, New Zealand and Asia.  An exciting opportunity exists within their Sydney office for an experienced and proactive Customer Service Officer to service their customers across Australia.
  
About the Role
This role will see you providing customer service to customers across Australia. This role will collaborate effectively with, and leverage, other key Business Teams including Sales, Engineering, Innovations Team, Product Team, Procurement Team, Operations Team, Warehousing, Company Leadership Team, Suppliers and Partners.
  
Benefits:

  • Positive and Good Team Environment
  • Successful Family Owned & Operated
  • Relaxed Friendly Working Environment
  • Convenient Location Close to Public Transport or Street Parking

Duties:

  • Preparation and management of Sales Orders/Order amendments using ERP system
  • Promptly responding to customer enquiries by phone and/or email
  • Supporting Field Sales Engineers with the queries from their customers – order status, quotations, availability of product
  • Manage and maintain Software Subscription Renewal process
  • Follow-up of back orders with suppliers and ensuring the business meets customer expectations
  • Liaise with overseas suppliers for stock availability
  • Use and update the Business CRM tool and ERP system
  • Communicate – both in writing and verbally – positively, professionally and constructively
  • Always conduct yourself in an ethical manner and in compliance with the Company policy

Skills and Experience:

  • Minimum 2 years’ previous experience in a customer service role
  • Proficiency in MS Office and experience using CRM and ERP systems
  • Excellent communication skills
  • Ability to multitask and work in a team environment
  • High attention to detail
  • Must be a team player and have a passion for customer service

Please note only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: NC10858/1.0

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