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Internal Sales Support - Customer Service

  •  Be part of a fast-paced, fun and vibrant team
  • Full training and support provided
  • Be rewarded for your hard work with incentives + bonuses

About the Employer
Our client has been rapidly growing since its establishment in 2002.  They are the leading distributors of packaging material, warehouse consumables and safety suppliers with their office and warehouse facilities located in New South Wales and Victoria.
About the Role:
Our client is seeking an experienced individual to join their internal sales team in their Victorian office.  This role is vital to the success of our client’s business responsible for handling inbound calls, answering customer enquiries and processing sales orders.  The successful candidate will also provide support to an account manager by making outbound calls to manage a portfolio of current customers and calling potential clients. 

  • Role variety
  • Incentives + Bonuses for exceeding KPIs
  • Full training and support provided
  • Parking onsite


  • Handle high volume inbound calls and email enquiries
  • Process sales orders for dispatch
  • Prepare, email and follow up quotations
  • Assist account managers with management of established customer base
  • Make outbound calls to potential new clients to generate appointments for account managers

Skills and Experience:

  • Solid customer service background
  • Previous telemarketing experience in both inbound and outbound calls
  • Previous experience processing sales orders and/or scheduling appointments (preferable but not essential)
  • Proven ability to achieve set KPIs preferably in a fast-paced call centre environment

Please note only candidates that meet our client’s selection criteria will be contacted.
Job ID:

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