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Team Leader - Full time

  • Leading supplier of Australian and internationally made lift products
  • Stable, friendly, and supportive team culture
  • $60K – $80K + Super

About the Employer
Established for over 20 years and based in the South Eastern suburbs of Melbourne, our client is a leading supplier of a wide range of Australian and internationally made lifts and elevators for businesses, builders, developers, architects, and homeowners.  As a trusted and innovative business, they are committed to offering quality design and efficient lift solutions for their clients together with exceptional customer service.  Due to recent growth and more plans for the future, the company is requiring a confident leader to join their positive and dynamic team.
  
About the Role
This is a great opportunity to showcase your exceptional operational, planning, and leadership skills and add significant value to this face-paced growing business. This role will see you manage and coordinate all service desks including technicians, managing team workloads, assigning jobs, and ordering, and scheduling parts for various clients.
  
Key duties:

  • Daily coordination and scheduling of all service, breakdown, and commissioning items including the management of all field technicians whilst maintaining a proactive and flexible attitude to the changeable nature of the daily process
  • Manage all outgoing service agreements and overview the forecast, return, and reporting of service agreements
  • Accurate & timely costing of all completed jobs, within 2 days of completion.
  • Management of action items from jobs ensuring quotes are issued and followed up and customer is always kept informed.
  • Close liaison with Installation Manager to co-ordinate available labour to maximise productivity and efficiency
  • Ensure Service Agreement reminders are sent regularly
  • Maintain accurate internal CRM details including site notes to ensure accuracy 

Benefits:

  • Be part of a driven and innovative team
  • Positive working environment with a supportive team
  • Flexible working conditions

  
Skills and Experience:

  • Minimum 1-2 years experience in a senior or leadership capacity within an office environment
  • Certificate in Logistics highly desirable
  • Experience with a CRM would be advantageous
  • Strong computer literacy
  • Excellent communication skills both verbal and written
  • Self-driven, friendly, confident and positive
  • Good leadership ability to work as part of a team and lead by example
  • Strong attention to detail
  • Effective time management skills and ability to prioritise tasks

Please note that only candidates residing in Australia and with full working rights will be considered.
  
  
Job ID: TB10949.01

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