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Customer Service Administrator

  • Generous remuneration
  • Full-time customer service administration role
  • Be supported in your role with a positive and friendly team  

About the Employer
Our client is an industry leader in the manufacturing of custom-made barrier and automated door systems. They have been offering high quality, energy-efficient, and custom-made solutions for over 30 years. They service industries such as retail supermarket chains, healthcare, heavy industry, mining and food manufacturing, plus many more!

About the Role:
Our client is seeking an enthusiastic and motivated customer service administrator that enjoys delivering a professional and exceptional level of service for all clients that interact with the business.  You will be self-driven, a team player, and possess a friendly attitude that is capable of multitasking and handling challenges as they arise.  This full-time role works on a fortnightly rotating roster with alternating 7:30am and 8:00am start times.
  
Benefits:

  • Work with a manufacturing industry leader
  • Grow within an excellent and positive customer service team
  • Avoid the city traffic and work away from the CBD!  

Duties:

  • Opening and closing of service tickets
  • Liaising with and assisting customers with quotations and orders
  • Answering phones and email enquires in a professional manner
  • Booking of installation and maintenance repairs for new and existing customers
  • Booking of onsite visits for the sales team
  • Keep the customer informed through the progress of an order
  • Liaise with production and dispatch teams, following up on freight orders
  • Data entry into (CRM program) with accuracy and attention to detail
  • Ad hoc and general administration duties as required

Skills and Experience:

  • 1 year within a customer service/office environment preferred
  • Excellent oral and written communication skill
  • Must have experience using a CRM (use SAP B1)
  • Ability to prioritise and juggle multiple tasks
  • Excellent attention to detail
  • Good problem-solving skills
  • A willingness to learn and the ability to cope with change
  • A team player

Only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: TBCSA01

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