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Customer Success Manager/Marketing

CUSTOMER SUCCESS MANAGER/MANAGER

  

  • From $80,000 + super (negotiable)
  • Public transport at the door
  • Career progression opportunities
  • Digital marketing platform

  
About the Employer
What a great company!  These guys created and launched their mobile app back in 2017 and have not looked back.  They are already having an impact on the future of shopper marketing. They manage and support one of the world’s largest product databases, working from their modern offices located in the heart of beautiful St Kilda.  Currently 20 happy team members are on board, and they are now offering YOU the chance to become a part of their innovative, forward thinking, niche success story.
  
About the Role
Due to expansion, they’re in need of another Customer Success Manager to look after their own portfolio of valuable clients.  The Sales Team are responsible for bringing the clients through the door and it is then your responsibility to provide them with exceptional customer service.  You will be the clients’ key contact person, and as such you will be the one they rely on to train them, provide expert advice, execute campaigns and activations on their behalf and ensure they are utilising the software to achieve their objectives.  Closely monitoring customer product use and conducting regular client reviews will form part of your daily duties.  As will, discussing opportunities for improvement and working closely with the in-house Development Team to implement new services/product and/or features based on client feedback.
  
Benefits

  • Innovative/forward thinking business
  • Full-time role (Flexible with hours)
  • Career progression opportunities
  • Public transport at the door
  • Ongoing training
  • Be an integral part of the team
  • Run your own show   

Duties

  • To build a rapport with your clients
  • Train and mentor clients on the features & functions of the product
  • Provide professional service at all times
  • Provide input to the Development Team Re: Clients’ needs
  • Monitor customer product use and regularly review
  • Update clients in respect to continuous improvement
  • Enjoy what you do and do it with a smile on your face

  Skills and Experience  

  • Excellent communication skills
  • Exceptional Customer Service skills
  • Passionate about what you do
  • Strong business acumen
  • Ability to multi-task
  • Ability to build a rapport on all levels
  • Knowledge of digital marketing, social media and/or mar-tech platforms
  • Previous Customer/Account Management experience 

  
  
  
  

Please note all applications will be viewed.  Only candidates that meet our client’s selection criteria will be contacted.

  
Job ID: VVCSM1
 

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