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Call Centre - Helpline Information Person

Call Centre – Helpline Information Person

   

  • Work from home
  • $34.00 ph + super + salary sacrifice
  • Contract to permanent
  • Training provided

    
About the Employer Our client is a “Not for Profit” organisation that works towards improving outcomes for people suffering from debilitating conditions.  They work tirelessly to enhance the wider community’s understanding of the condition, to fight against stigma and discrimination and improve management confidence to sufferers and family members.
  
About the Role They are offering a 6 month Contract, on a full-time basis, with the option of an extension to a kind, caring and compassionate call taker.  You will be joining a National Team of likeminded people.  This is not a counselling role.  You will be taking calls, providing advice (training provided), referring people and ensuring accurate data is entered onto the CRM system.  The hours are Monday to Friday 9.00 am to 5.00 pm and you will also be on a roster to work one Saturday or Sunday every 4 to 6 weeks.  You will be given a day off when this happens, so you will only ever be working 5 days a week.
   
This role would suit someone who has previously worked for organisations such as Lifeline, Cancer Council, Beyond Blue etc….  It may also be of interest to people studying in the Health sector.   You must be a WA resident to be considered for this opportunity.
  
Benefits

  • Work from home
  • Phone and laptop provided
  • Training provided
  • Earn $ while making a difference
  • Not for Profit employee – Eligible for salary sacrifice

Duties

  • Answer calls
  • Listen
  • Provide advice (scripts available)
  • Provide referrals (for complex matters)
  • Data entry

  Skills and Experience

  • Strong computer knowledge
  • Excellent telephone manner
  • Compassionate by nature
  • Common sense & Empathy
  • Willingness to undergo a Police Check
  • Willingness to obtain a Working with Children clearance

    
  

Please note all applications will be viewed.  Only candidates that meet our client’s selection criteria will be contacted.

  
Job ID: VVHP02
 

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