Our client’s on-line training academy is growing at a rapid pace. They’re already Australia’s premium blue-collar training organisation. They take pride in providing world class online training solutions, and they thrive on providing exceptional customer service, improving students’ career aspects and business outcomes. Their modern office is located west of the Brisbane CBD surrounded by city views and close to public transport, retail and business outlets.
About the Role
You will be a “people person”. As a Student Support Officer it will be your responsibility to ensure student’s needs are met and their on-line learning experience is a pleasant one. You will be familiar with the RTO world, or alternatively have worked in the Blue Collar sector yourself in an operations or management/HR role. It is essential that you have an understanding of the learning paths available to Blue Collar Workers. You will be the “go to” person who will solve problems while keeping the students on track.
Meet KPI’s and increase your earnings
On-site parking/close to public transport
Modern office with great views
Provide exceptional support (on-line & phone)
Assist with document preparation & uploading
Undertake reference checks
Liaise with trainers and assessors
Skills and Experience
Previous RTO experience will put you at the top of the list.
Previous RTO experience in the blue collar sector will get you an interview.
Previous experience as above
Above average administrative skills
Above average computer skills
Attention to detail
Can multi-task with a smile on your face
This client is interviewing now, so don’t delay, get your application in.